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• The Company
  • Administration
• Message from the Management
• Informações selecionadas
  - dados consolidados 2004/2005
• Executive summary
  • Value Creation
    • The global situation
    • 2005's results
    • Dividends
    • Statements of the fiscal council and the audit committee
    • Risk management
    • Strategy
    • Sustainability plan
    • Corporate governance
    • Capital expenditures
    • Intangible assets
  • Customer Satisfaction
    • Logistical efficiency
    • Relationship management
  • Internal Processes
    • Wood supply and logistics
    • Forestry Partners Program
    • Nurseries
    • Aspects of logistics
    • Forest certification
    • Pulp production
    • Research and technology
    • Climate change
  • Learning and Development
    • Management of people
    • Relationship with stakeholders
    • Social responsibility
    • Information technology efficiency

Annual Report

2005 Annual Report

Executive Summary | Learning and Development

Information technology efficiency

Customer integration

– We continued the implementation of a project together with our customers for integrating information regarding stock management, sales and product deliveries and credit data. Furthermore, an exclusive website was created whose principal objective is to supply a distinctive level of service and facilitate the coordination of commercial transactions and processes between Aracruz and its customers, reducing the efforts spent on low added value activities. In 2005, three large customers (two in Europe and one in the United States) began using this solution.

Veracel integration

– Integration with Veracel was achieved through the electronic exchange of data encompassing pulp purchases and sales, product quality control data, inventory control and accounting consolidation. A solution is currently being developed for enhancing customer service. Focused on product quality, the program is scheduled to begin as of January 2006.

Infrastructure

– A number of actions were implemented that seek to improve the performance, availability, contingency preparedness and security of IT services. In the field of security, the main actions taken were designed to improve Internet access control and reduce the volume of unwanted e-mail messages (spam).