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• The Company
  • Administration
• Message from the Management
• Informações selecionadas
  - dados consolidados 2004/2005
• Executive summary
  • Value Creation
    • The global situation
    • 2005's results
    • Dividends
    • Statements of the fiscal council and the audit committee
    • Risk management
    • Strategy
    • Sustainability plan
    • Corporate governance
    • Capital expenditures
    • Intangible assets
  • Customer Satisfaction
    • Logistical efficiency
    • Relationship management
  • Internal Processes
    • Wood supply and logistics
    • Forestry Partners Program
    • Nurseries
    • Aspects of logistics
    • Forest certification
    • Pulp production
    • Research and technology
    • Climate change
  • Learning and Development
    • Management of people
    • Relationship with stakeholders
    • Social responsibility
    • Information technology efficiency

Annual Report

2005 Annual Report

Executive Summary | Customer Satisfaction

Relationship management

The implementation of an Internet-based customer relationship tool was initiated in 2005. This will make it possible to improve and speed up the exchange of information with our customers. At the end of the year, the system was being evaluated for approval and was expected to enter into operation at the beginning of 2006.